Select a Category

Order & Shipping Returns & Exchanges

Frequently Asked

Find answers to common questions about Silheera jewellery, orders, care, and services below.

About Silheera Jewellery

1. What is Silheera jewellery made of?

All Silheera jewellery is crafted in 925 Sterling Silver. Selected pieces feature 22K Gold Vermeil, Rhodium plating, or a combination of both in dual-tone designs.

2. What does 925 Sterling Silver mean?

925 Sterling Silver contains 92.5% pure silver, with the remaining 7.5% consisting of other metals, primarily to improve the strength and durability of the jewellery.

At Silheera, we use 925 Sterling Silver as the base for our jewellery.

3. Is Silheera jewellery hallmarked?

Our jewellery is crafted in 925 Sterling Silver and carries appropriate purity marking and authenticity details.

Our jewellery is currently not BIS hallmarked. We are working towards BIS hallmarking in the future.

4. What is Gold Vermeil?

Gold Vermeil refers to min 2.5 microns gold plating over a Sterling Silver base meeting applicable purity and plating-thickness requirements. 2.5 micron means up to 50 times thicker gold plating compared to flash plating and up to 5 times thicker gold plating compared to standard gold plating.

At Silheera, our Gold Vermeil pieces use 22K gold with a minimum plating thickness of 2.5 microns, plated over 925 Sterling Silver.

5. Does plating over any silver or metal qualify as Gold Vermeil?

No. Gold Vermeil specifically refers to 2.5 micron gold plating over a Sterling Silver base and must meet applicable requirement of min 10K for gold purity and 2.5 micron plating thickness.

At Silheera, we use 925 Sterling Silver as the base metal and 22K gold for our vermeil plating, with a minimum plating thickness of 2.5 microns.

6. Will Sterling Silver jewellery tarnish?

Sterling Silver can naturally tarnish over time due to exposure to air, moisture, sweat and chemicals.

Silheera jewellery is finished with an anti-tarnish coating to help slow down oxidation and preserve its shine. Proper care will further help maintain its finish.

7. Is Silheera jewellery suitable for sensitive skin?

Our jewellery is nickel-free and made with 925 Sterling Silver.

Sterling Silver consists primarily of silver, with the remaining portion made up of other metals, including copper and zinc. However, individual skin sensitivities vary. If you have known allergies or sensitivities to any of these metals, we recommend checking the product details before purchasing.

Jewellery Care

8. How do I care for my Silheera jewellery?

Keep your jewellery away from perfumes, lotions, water and harsh chemicals. Gently wipe it with a soft cloth after wearing and store it in its pouch or box when not in use.

For detailed care instructions, please refer to the Jewellery Care information provided on each product page.

9. Can I wear my jewellery while bathing or swimming?

We recommend removing your jewellery before bathing, swimming, exercising or sleeping.

Hard water, chlorine, sweat and prolonged moisture exposure can affect the finish, plating and longevity of your jewellery.

10. How do I prevent my silver jewellery from tarnishing?

Store your jewellery in a dry, airtight place when not in use. Keep it away from moisture, perfumes, chemicals and prolonged exposure to air.

Storing your jewellery in the Silheera pouch or box will help protect it between wears.

Orders, Payments & Shipping

11. Is it safe to shop on the Silheera website?

Yes. We take the security of your personal and payment information seriously.

All online payments on Silheera are securely processed through Razorpay, our authorised payment gateway partner. Razorpay uses encryption and is PCI DSS Level 1 certified, helping protect your payment information during transactions.

Payment information is securely processed by our authorised payment partner and is not handled directly by Silheera.

12. What payment methods do you accept?

We currently accept secure online payments through Razorpay, including supported Credit Cards, Debit Cards, UPI, Net Banking and other payment methods available at checkout.

Cash on Delivery is currently not available.

13. How long will it take to receive my order?

Orders are generally dispatched within 5 working days, followed by delivery within 5–14 working days, depending on your location.

14. How can I track my order?

Once your order has been dispatched, you will receive tracking details via email, WhatsApp or SMS, depending on the contact information provided at checkout.

15. Do you offer Cash on Delivery?

Currently, we do not offer Cash on Delivery (COD). All orders must be prepaid.

16. Can I cancel or modify my order after placing it?

Orders can only be cancelled or modified before they are processed for dispatch.

Please contact us as soon as possible, and our team will confirm whether your request can be accommodated.

Contact Us →

Returns & Warranty

17. What is Silheera's return policy?

We accept returns on eligible products within 3 days of delivery, provided the jewellery is unused, unworn and returned in its original condition and packaging.

Please refer to our Returns & Exchange Policy for complete details.

Returns & Exchange Policy →

18. What if I receive a damaged or incorrect product?

Please contact us as soon as possible after delivery with your order details and clear photographs/videos of the package and product.

Our team will review the issue and assist you according to our Returns & Exchange Policy.

Returns & Exchange Policy →

19. Does Silheera offer a warranty?

Yes. Ready to wear Silheera jewellery comes with our 3-Year Replating Warranty, subject to the terms and conditions of the warranty.

Warranty Policy →

20. What does the 3-Year Replating Warranty cover?

Our 3-Year Replating Warranty covers eligible replating requirements arising from normal wear, subject to the terms of our warranty policy.

The warranty does not cover physical damage, breakage, loss of jewellery or damage resulting from improper use or care.

Warranty Policy →

Sizing & Personalisation

21. How do I find my ring size?

Our current rings are adjustable from Indian size 11 to size 13.

Please refer to our Ring Size Guide before placing your order.

If you need help finding the right size, our team will be happy to assist you.

Ring Size Guide →

22. Can I customise or commission a piece of jewellery?

Yes. Through our Private Commission / Bespoke Jewellery Service, we create personalised jewellery using precious metals and gemstones.

Whether you have a specific idea in mind or need help bringing a concept to life, our team can work with you to create a piece that is uniquely yours.

Explore Bespoke Jewellery →

Warranty & Jewellery Care

At Silheera, every piece is crafted with care and designed to be treasured. To help maintain its beauty, we offer comprehensive after-sales support.

1. Three-Year Free Re-plating Warranty

Every Silheera jewellery piece comes with a 3-Year Free Re-plating Warranty, valid from the date of delivery.

If the Gold Vermeil or Rhodium plating fades due to normal wear, we will provide one complimentary re-plating service during the warranty period.

What's Covered

  • One-time Gold Vermeil re-plating
  • One-time Rhodium re-plating
  • Professional cleaning before re-plating

What's Not Covered

This warranty does not cover:

  • Scratches
  • Dents
  • Bent jewellery
  • Broken chains
  • Broken clasps
  • Missing or loose stones
  • Accidental damage
  • Damage caused by misuse or improper handling
  • Damage caused by perfumes, lotions, swimming pools, harsh chemicals or cleaning agents
  • Jewellery repaired, altered or modified by any third party

Customers are required to ship the jewellery to Silheera. Silheera will bear the return shipping cost after the service is completed.

Re-plating typically takes 15–20 business days from the date the jewellery is received and approved for service.

After the 3-year warranty period, re-plating services may still be available at a nominal service charge, subject to inspection.

2. Six-Month Chain & Stone Breakage Warranty

Chains and stones are covered against manufacturing defects for 6 months from the date of delivery.

If a chain breaks or a stone falls out due to a verified manufacturing defect, Silheera will repair or replace the product, at our discretion, after inspection.

This warranty does not cover:

  • Accidental pulling or impact
  • Improper handling or misuse
  • Normal wear and tear
  • Damage caused by third-party repairs or alterations

For manufacturing defects other than chain or stone issues, customers must notify Silheera within 2 days of delivery. After inspection and verification, the product will be repaired or exchanged, as deemed appropriate by Silheera.

3. Manufacturing Defects

A manufacturing defect refers to an issue arising from the craftsmanship or assembly of the jewellery and does not include damage caused by wear, accidents or improper handling.

All manufacturing defect claims should be made within 2 days of delivery and are subject to inspection by the Silheera Quality Team. Based on the inspection, Silheera may repair, replace or exchange the product.

4. Jewellery Care

To help your jewellery retain its beauty for years, we recommend the following care practices:

  • Store each piece separately in the Silheera box or a soft pouch.
  • Avoid contact with perfumes, lotions, hairspray and cosmetics.
  • Remove jewellery before swimming, bathing or exercising.
  • Keep jewellery away from harsh chemicals and cleaning agents.
  • Wipe gently with a soft, dry cloth after use.
  • Avoid exposing jewellery to excessive moisture or humidity.

Following these care instructions will help maximise the life of your jewellery and its plating.

5. Warranty Claims

To request warranty service:

Submit your request here:
Warranty Request Form: https://forms.gle/WRXS89Qzgac42wvJ6

Please include:

  • Order number
  • Clear Product photographs
  • Brief description of the issue

Our Customer Support team will review your request within 24 business hours and guide you through the next steps.

6. Important Information
  • All warranty claims are subject to product inspection and approval by the Silheera Quality Team.
  • This warranty applies only to genuine Silheera products purchased through authorised Silheera sales channels.
  • Warranty benefits are non-transferable and apply only to the original purchaser.
  • The warranty does not cover normal wear and tear, accidental damage or misuse unless expressly stated.
  • Silheera reserves the right to repair, replace, exchange or decline any warranty claim based on the inspection findings.

Lifetime Buy-back Policy

Every Silheera jewellery purchase is backed by our Lifetime Buy-back Policy, allowing you to upgrade your jewellery whenever you wish.

1. How It Works

You may return your Silheera jewellery at any time and receive 30% of the original purchase value as lifetime online store credit.

There is no expiry date on the online store credit. This warranty applies only on ready to wear collection. For customised and bespoke orders, buyback will be based on the metal value as per market rates.

2. Online Store Credit

The issued online store credit:

  • Never expires
  • Can be redeemed against any ready to wear Silheera product
  • Can be used partially or fully across future purchases
3. Valuation

The buy-back value is calculated on:

  • The amount originally paid for the jewellery.

It is not calculated on:

  • Current silver prices
  • Gold prices
  • Jewellery weight
  • Current retail price
4. Eligibility

To qualify:

  • The jewellery must be an authentic Silheera product
  • It must pass our quality inspection
  • The product should not have been altered or repaired by any third party
5. Non-Eligible Products

The following may not qualify:

  • Counterfeit products
  • Modified or customised jewellery
  • Jewellery repaired outside Silheera
  • Products that cannot be authenticated
6. How to Apply

Submit your request here:

Lifetime Buy-back Request Form: https://forms.gle/m1ezSBamD2yFo9478

Our team will guide you through the inspection and shipping process.

7. Timeline

The buy-back process generally takes 7-10 business days, including inspection and issuance of online store credit.

8. Important Information
  • Buy-back is available only in the form of Silheera lifetime online store credit.
  • Cash refunds are not offered under this policy.
  • Silheera reserves the right to amend this policy without prior notice and the update with date will be reflected on our website.